Queensland Building and Construction Commission

Queensland Building and Construction Commission driving building families to wall

Queensland Building and Construction Commission

ALLEGATIONS of heavy-handedness and “aggressive tactics” have been levelled at the state’s construction watchdog by an alliance of builders who say its methods are destroying jobs.

The builders have joined forces to blow the whistle on the relentless pursuit of their businesses by the powerful Queensland Building and Construction Commission which has pushed them to the brink of closure and in some cases, the collapse of their companies.

While the Palaszczuk Government has strengthened rules to protect subbies from being out of pocket by the collapse of building companies, the builders say the QBCC’s “overzealous” compliance actions are to blame for some building companies going bust.

Consumer complaints related to minor defects are being used to unleash a barrage of compliance activity which is used as a lever to pressure them into fixing building defects or agreeing to hefty settlements. This is despite disputing they were to blame for the faulty work, according to the builders.

“They just railroad us. They can pull your licence off you whenever they want and you can’t be paid – even for the work you’ve done,” builder Scott Russell said.

His father, Cedric, had a separate run- in with the QBCC following a dispute with a customer over defects he said were caused by the homeowner failing to install drainage, which was not part of his contract. He spent five years fighting the QBCC.

“The whole thing over that period cost me half a million dollars plus,” he said.

Since July, the QBCC has been issuing directions to rectify defective work, which becomes a black mark on builders’ records. Housing Industry Association assistant director Kelvin Cuskelly said builders were being hit with directions over minor non-structural defects, sometimes before being asked for an explanation. Many mum and dad builders were opting to roll over and fix defects, even when not at fault or responsible for the work, just to avoid a legal dispute.

He said that could continue only for a limited time before they ran out of funds.

“They are fixing it just so (they) don’t get a direction. “Builders with no marks on their file guard their records viciously and we don’t believe the QBCC is giving that clean record enough credit,” he said.

Master Builders’ Paul Bidwell said there was anxiety about the tough new approach because the issue of defective work was often not black and white.

Merlo Law principal John Merlo, who has represented clients in the construction sector for 25 years, accused the QBCC of standing by while small, mum and dad operators were crippled by “institutional violence”. He said builders were not the bad guys but the system was lopsided.

The group of builders at loggerheads with the QBCC is being represented by Sydney professional advocate Susie Bennell, an ex-manager of champion boxer Kostya Tszyu, who has carved a reputation representing victims of financial fraud. Ms Bennell is pushing for an overhaul of the QBCC and is seeking compensation for builders she said had been unfairly targeted and crippled.

“Their companies are in liquidation,” she said. “Their livelihood was denied them.”

Housing Minister Mick de Brenni has defended the QBCC and is pushing to give it new powers to ensure builders faced jail or hefty fines for financial malfeasance.

QBCC ‘harassment’ hammers battling builders

KIMBERLY Williams and her four-year-old daughter were both sick in hospital when the QBCC began raking through the finances of her building company last year.

Kimberly Williams said she had felt harassed by constant phone calls from the QBCC.  Her daughter had been diagnosed with pneumonia and Kimberly, 38, was fighting a virus. Despite providing medical certificates, she said the QBCC refused to allow extra time for the family building company to respond to requests for information.

She said she had felt harassed by constant phone calls.

“It’s disgraceful what they did to us,” she said. “We were in tears asking if my daughter was going to survive and then I have the QBCC hounding me and refusing to give me an extension of time.” 

The company’s run-in with the QBCC followed a dispute with a customer over construction of a home. It led to the cancellation of the company’s building licenceMrs Williams claims the customer owed tens of thousands of dollars at the time., The dispute is now in the Queensland Civil and Administrative Tribunal. She is one of six builders claiming to have been unfairly targeted.

Another is Scott Russell, who says he was owed tens of thousands of dollars by a customer when the QBCC stepped in and pressured him to pay for the project to be completed. He said he was threatened with his builder’s licence being cancelled if he did not agree. Mr Russell said the ordeal cost him his business and more than $100,000 in legal fees. He lost his house and now lives with a relative. “They just kept wearing me down,” he said. “Subbies and customers get QBCC, but there’s no protection for builders.”

Mr Russell’s father, also a builder, is taking aim at the QBCC after he was pursued for a homeowner complaint about defects linked to drainage problems, despite his contract stipulating he was not responsible for drainage works. It cost him thousands of dollars in legal fees.

Another of the builders, who asked not to be named, said customers could hold up payment over a minor defect.

“The flow-on effects are devastating,” he said.

The Sun Herald & Courier Mail Queensland